ADSL Line Issues
Telkom ADSL Support Line: 0800 375 375
As an ADSL line uses existing copper cabling telephone line in most cases, it is prone to the same problems as your normal telephone (noise, bad connection, bad weather, technician errors and so on). So, if your ADSL connection stops working:
- Check that the modem is on and connected (ie, not unplugged in error).
- Restart the modem by turning the power off and on again at the wall plug. DO NOT push the reset button at the back of the modem!
- Check that all telephone cables are connected correctly.
If you have followed the above and the modem has lights, but the modem will still not connect, it is most likely a Telkom line fault.
The procedure here is to call the ADSL Support line (above). They will test and advise if they find a fault. Note that they will often tell you that they cannot find a fault but your connection will mysteriously begin working again. If they do find a fault they will log it.
ADSL Capping
All ADSL accounts have a cap. You will need to monitor this as if it is exceeded you will lose your connection until the next month, or have to purchase a second account to see you through until month end. Usage can be checked at any time at this website:
Enter your username and password.
